Hi. How can we help you?
-
How to use USDT deposit by Binance?
Check out this simple step-by-step guide to make your deposit via Tether (USDT) cryptocurrency by using Binance. Step 1: Login to your BJ88’s account, select “Deposit”. Step 2: If you like to participate in an offer, you may select one of the offers, otherwise our setting will set...
-
How to use USDT deposit by BTSE?
Check out this simple step-by-step guide to make your deposit via Tether (USDT) cryptocurrency by using BTSE. Step 1: Login to your BJ88’s account, select “Deposit”. Step 2: If you like to participate in an offer, you may select one of the offers, otherwise our setting will set...
-
Why can’t I make a withdrawal?
If you can’t make a withdrawal it might due to the following reasons: • You have not met your deposit or bonus wagering requirements. • Your account does not have any deposit record. • Failed to verify your account information. • Bank account holder name does not match with the...
-
How can I cancel my withdrawal request?
Please check your withdrawal status by clicking on ‘Profile’ > ‘Transaction Records’. For “Pending” status: Contact our 24/7 customer support team to request cancellation. (Please note that your transaction may not be cancelled if it is being processed.) For...
-
What is a bank statement?
A bank statement refers to a list of transactions of the bank account over a period of time. A bank statement must...
-
Why is my withdrawal status showing ‘Success’, but my bank account has yet to receive funds?
A withdrawal transaction with a successful status means that we have paid funds to the bank. Please allow 15-30 minutes for your bank to process the transaction. If the delay is more than an hour, kindly contact our 24/7 customer support team and provide the following details. 1. Username 2....
-
What is the wagering requirement?
Wagering requirement also known as Turnover requirement. A wagering requirement is a multiplier that represents the number of times you have to play though a deposit or bonus before you are able to withdraw any winnings. There are two situations: 1. Without applying for any promotion For...
-
What are the requirements for making a withdrawal?
Before making a withdrawal, make sure you: 1. Complete your account verification. 2. Account has at least one deposit record. 3. Met your deposit or bonus wagering requirements.(You must complete at least 1x wagering requirement of all your deposit amount. If you apply for a bonus, you will...
-
How long does it take for a withdrawal to be processed?
During normal working hours, withdrawals are usually processed within 15-30 minutes. If the withdrawal request is received outside of working hours, it will be processed on the next working day. Bear in mind that once the transaction is processed by us, the time taken for your withdrawal to reflect...
-
How to make a withdrawal?
Check out this simple step-by-step guide to make your withdrawal. Step 1: Login to your BJ88’s account and click “Profile”. Step 2: Select “Withdrawal”. Step 3: Please complete your account verification before you proceed with the withdrawal request. Click here to learn how to...