Hi. How can we help you?
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Can I place bets using my phone?
Yes, you can place bets using your mobile browser or download our APP to place bets on the go! Download BJ88 APP Now :...
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Does my registered name with BJ88 have to be the same as the name on my identification document and account(s) used in depositing/withdrawing?
Yes. You must register your BJ88 account with your legal name and identity, which must be consistent with your bank account(s), or other payment accounts used to deposit or receive funds in your BJ88...
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What should I do if I forgot my email address/ phone number?
You should be able to check your personal details by following the steps below: Step 1: Click on “Profile” after you login to your BJ88 account.Step 2: Select “Personal Info” to view your personal information. If you can’t login to your BJ88 account, click here to learn how to change your...
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How to change my email address/ phone number?
Step 1: Drop us an email at Support@bj88.com with the subject of ‘Request To Change Email Address/Phone Number/Both’, and with the details below: Change email address Change phone number Change both 1. Username2. Full name3. Date of birth4. Phone...
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Why can’t I login to my account?
There are a few possible reasons: i) Incorrect username or password. The password should have at least 6 characters which must consist of letters (a-z) and numbers (0-9) and it is case sensitive. If this problem persists, please reset your account password. (you may refer here on how to reset...
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How can I change my account password?
The steps below describe how to change a known password. Step 1: Login to your BJ88 account. Step 2: Select the drop down menu button from the top left corner. Step 3: Click ‘Profile’ and select ‘Reset Password’. Step 4: Enter your current password and then enter...
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Why am I not receiving password reset emails?
There are a few possible reasons, please check if: i) Your personal mailbox is full ii) Delivered email were flagged as [Spam/Junk] iii) Delayed due to network issues iv) Incorrect email upon registration If the problem persists, please contact our 24/7 customer support team for further...
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What should I do if I forget my password?
Please follow these simple steps to perform a password reset. Step 1: Click on the ‘Login’ button on the BJ88 homepage and select ‘Forgot Password”. Step 2: Select how you would like to reset your password. i) If you would like to reset your password via email, please...
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My account was locked after too many failed login attempts, what should I do?
For security reasons, your account will be automatically locked after multiple unsuccessful password attempts. If your account has been locked, please follow the simple steps below to perform a password reset. Step 1: Click on the ‘Reset Password’ button on the screen. Step...
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What should I do if I forget my username?
Kindly contact our 24/7 customer support team for further assistance if you forgot your...