What information should I provide when contacting the customer support team regarding a Website/Mobile Site issue?

To help us with your enquiry, please provide details as below:

  • Username
  • Website URL
  • Browser
  • IP address
  • Current location
  • Telco provider
  • Software
  • Screenshots of the specific issue or error message
49330cookie-checkWhat information should I provide when contacting the customer support team regarding a Website/Mobile Site issue?