Hi. How can we help you?
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Customer support is unreachable. What should I do?
You can always inquire about guidances from our Help Page. If it doesn’t help, please contact our 24/7 customer support team for further assistance or drop us an email at Support@bj88.com . We will contact you as soon as...
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How do I find my device IP address?
Step 1: In the browser address bar, search https://www.whatismyip.com/Step 2: The public IP address of your desktop/mobile will be shown on your screen.Step 3: Copy your IP address (My Public...
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How do I find the device information of my mobile phone?
The manufacturer and model number are usually displayed on the phone casing under the battery. For Android, go to your devices “Settings”, select “About phone” or “About...
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What information should I provide when contacting customer services regarding the BJ88 APP?
Please try to uninstall and reinstall the app before contacting us via Live Chat. If it doesn’t help, please contact our 24/7 customer support team and provide us with details as...
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What information should I provide when contacting the customer support team regarding a Website/Mobile Site issue?
To help us with your enquiry, please provide details as...
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What can I do if the web page is being redirected to another website or being DNS hijacked?
If you are redirected to another website when you click on our website, please follow these simple steps to manually repair the local DNS: Step 1: Click on the [Start] button on the lower left corner on your desktop and select [Settings], click [Network and Internet], and then click [Network and...
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What should I do in case of an error or dispute?
Kindly contact our 24/7 customer service team via Live Chat and provide the information as follows: 1. Username 2. Game...
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What happens if I disconnect from a game?
If you are disconnected from the game due to a connection problem, your bet will be recorded and paid based on the results of the round. You can check the results in the game...
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What should I do if the website fails to load?
This is not a common issue, but if you encounter this issue, please try the following steps to troubleshoot: Try and clear cache, most of the problems are related to “cache”. This is because your web browser stores too much “outdated” information in the history file that...
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How do I delete my browser cookies/cache?
If you want to delete or remove any cookies already stored on your computer that keep a track of your browsing patterns, you can do so by deleting your existing cookies. The process will vary depending on which browser you use. Our quick help guides show the steps for removing cookies for various...