Please try to uninstall and reinstall the app before contacting us via Live Chat. If it doesn’t help, please contact our 24/7 customer support team and provide us with details as below:

• Username
• IP address
• Current location
• Mobile provider
• Android Device model
• Are you using the Wifi or Mobile data?
• Screenshot of your device information from “About Phone” or “About Device”
• Screenshots of the specific issue or error message