Hi. How can we help you?
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Why can’t I make a withdrawal?
If you can’t make a withdrawal it might due to the following reasons: • You have not met your deposit or bonus wagering requirements. • Your account does not have any deposit record. • Failed to verify your account information. • Bank account holder name does not match with the...
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How can I cancel my withdrawal request?
Please check your withdrawal status by clicking on ‘Profile’ > ‘Transaction Records’. For “Pending” status: Contact our 24/7 customer support team to request cancellation. (Please note that your transaction may not be cancelled if it is being processed.) For...
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Why is my withdrawal status showing ‘Success’, but my payment gateway/bank account has yet to receive funds?
A withdrawal transaction with a successful status means that we have paid the funds. Please allow 15-30 minutes for your payment gateway/bank to process the transaction. If the delay is more than an hour, kindly contact our 24/7 customer support team and provide the following details. Payment...
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What is a bank statement?
A bank statement refers to a list of transactions of the bank account over a period of time. A bank statement must...
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What is the wagering requirement?
Wagering requirement also known as Turnover requirement. A wagering requirement is a multiplier that represents the number of times you have to play though a deposit or bonus before you are able to withdraw any winnings. There are two situations: 1. Without applying for any promotion For...
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What are the requirements for making a withdrawal?
Before making a withdrawal, make sure you: 1. Complete your account verification. 2. Account has at least one deposit record. 3. Met your deposit or bonus wagering requirements. (You must complete at least 1x wagering requirement of all your deposit amount. If you apply for a bonus, you will...
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How long does it take for a withdrawal to be processed?
During normal working hours, withdrawals are usually processed within 15-30 minutes. Bear in mind that once the transaction is processed by us, the time taken for your withdrawal to reflect will depend on the payment...
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Is there any limitation on the number of deposit/withdrawal transactions per day?
There is no limitation on the total number of deposit/withdrawal transactions that you can make per...
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Is there any limitation on withdrawal amount for a single transaction?
Yes. The maximum amount for each withdrawal depends on your preferred withdrawal channels. Withdrawal Channel Withdrawal Amount Local Bank Rp 50 – Rp...
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Is there any limitation on deposit amount for a single transaction?
Yes. The maximum amount for each deposit depends on your preferred deposit channels: Deposit Channel Deposit Amount Local Bank Rp 10 – Rp...