Hi. How can we help you?
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How to change my email address/ phone number?
Step 1: Drop us an email at Support@bj88.com with the subject of ‘Request To Change Email Address/Phone Number/Both’, and with the details below: Change email address Change phone number Change both 1. Username2. Full name3. Date of birth4. Phone...
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Why can’t I login to my account?
There are a few possible reasons: i) Incorrect username or password. The password should have at least 6 characters which must consist of letters (a-z) and numbers (0-9) and it is case sensitive. If this problem persists, please reset your account password. (you may refer here on how to reset...
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How can I change my account password?
The steps below describe how to change a known password. Step 1: Login to your BJ88 account. Step 2: Select the drop down menu button from the top left corner. Step 3: Click ‘Profile’ and select ‘Reset Password’. Step 4: Enter your current password and then enter...
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Why am I not receiving password reset emails?
There are a few possible reasons, please check if: i) Your personal mailbox is full ii) Delivered email were flagged as [Spam/Junk] iii) Delayed due to network issues iv) Incorrect email upon registration If the problem persists, please contact our 24/7 customer support team for further...
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What should I do if I forget my password?
Please follow these simple steps to perform a password reset. Step 1: Click on the ‘Login’ button on the BJ88 homepage and select ‘Forgot Password”. Step 2: Select how you would like to reset your password. i) If you would like to reset your password via email, please...
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My account was locked after too many failed login attempts, what should I do?
For security reasons, your account will be automatically locked after multiple unsuccessful password attempts. If your account has been locked, please follow the simple steps below to perform a password reset. Step 1: Click on the ‘Reset Password’ button on the screen. Step...
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What should I do if I forget my username?
Kindly contact our 24/7 customer support team for further assistance if you forgot your...
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Can I change my username?
No, you are not allowed to change your username after registration. Once you have successfully registered, you need to continue with that...
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Is an identity card number required upon registration?
No, registration can be done without an identity card number. Identity card might be required if:– You updating certain personal information on your BJ88 account;– Discrepancies or inconsistencies of information relating to you, your BJ88 account or your transaction(s) with BJ88;–...
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Can I have more than one account with BJ88?
No. You are only permitted to hold one active account with BJ88 and any subsequent registrations will not be permitted. BJ88 reserves the right to close the duplicate accounts permanently in accordance with our Terms &...