Hi. How can we help you?
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Can I change or cancel my bet?
Unfortunately, once you’ve confirmed your bet, it’s not possible to cancel or edit it. Always make sure that the details of your bet are correct before you confirm...
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If an event is suspended or abandoned, will the bet be cancelled?
Should an event be suspended, abandoned or postponed and fail to resume after 48 hours from the official kick off / start time, the result as it stands will be deemed void and bets will be cancelled, unless stated otherwise in the Rules & Regulations. Certain markets that are unconditionally...
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What happens if I disconnect from the internet while placing my bets?
If you had successfully placed your bets, bets will remain in effect even if you have lost your internet connection. Once you log back in into your account, you can check the event results on the results page and view the results of your bets in the My Account ‘Statement’ (Sportsbook betting)...
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Where does your company obtain the results related to the events offered?
We confirm the results by watching the live event or obtaining information from the official governing body of the...
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Is the match information displayed on your website always correct?
Although we always strive to display the correct data, information related to the event (such as dates, times, scores, statistics, news, red cards, neutral ground details, etc.) are used for general information purposes only. The company shall not be liable for the accuracy of the information...
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Why hasn’t my bet been settled after the event is completed?
Bets are usually settled within 5-30 minutes of an event finishing and the results being known. Live/In Play results may be settled during breaks in play such as half time (where the markets have known results). There can sometimes be a delay during busy periods due to an influx of bets for highly...
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How can I check my Sportsbook Betting history?
In order to check your Sportsbook Betting history: Step 1: Login to your BJ88’s account. Step 2: Click Sportsbook and select ‘Statement’. Step 3: Click ‘Settled’ and expand your settled bet. Your betting history including your “Bet ID” will be displayed as...
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What is a Bet ID?
A Bet ID is a unique reference number that relates to a transaction made on your account which allows us to quickly find the detailed information. How can I check my Sportsbook betting...
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What are the minimum and maximum betting amounts?
The minimum and maximum bet amounts vary by sport and event. Specific values allowed will always be displayed within your bet...
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What does ‘Accept at any odds’ mean?
Odds may change between betslip creation and bet placement, therefore, choosing to accept at any odds will still allow your bets to be placed when the odds...