Hi. How can we help you?
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Why can’t my bets count towards turnover calculation, and why can’t my bonus be used on certain games?
While most bets placed on our platform can be counted towards turnover calculation, and the bonuses we offer can be used on a wide range of games, there are some exceptions. For detailed information about the games and sport markets excluded from bonus wagering and turnover calculations, please...
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Can I make a withdrawal before the bonus wagering requirement is completed?
No. You must complete the bonus wagering requirements before making withdrawals. Before the wagering requirements are met, your withdrawal application will not be accepted. Note: Any member who has no deposit record on BJ88 will need to make a minimum amount of deposit and accumulate a betting...
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I’ve made my first deposit and got a smaller amount of bonus than expected, where is the rest of the bonus?
This is because the bonus amount offered by BJ88 has a maximum payout limit. For example, we offer a 100% first deposit bonus, but the maximum bonus payout amount is up to 100 USD. This means that if you make a first deposit of 150 USD, the bonus amount you get will be 100 USD....
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Can I wager or use a bonus on another game type that is not stated in the relevant promotion’s terms & conditions?
No. The bonuses we offer can only be used according to the game type stated in the relevant promotion’s terms & conditions. The bonus restrictions vary for different promotions, we suggest you check the terms & conditions before you use...
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Why don’t I see the bonus in my account?
Bonuses will generally be credited into your account after you complete specified requirements stated in the relevant promotion’s terms & conditions. If the relevant bonus is not credited into your account within the period stated in the terms & conditions for any reason, please contact...
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What are the promotions or bonuses available on BJ88 now, and how do I apply?
After you login to your account, you can choose from a wide range of promotions and bonuses available for you on the Promotions page, and all these promotions and bonuses will vary according to different months or respective conditions. Please select your preferred promotions and complete the...
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How to enjoy the welcome offer provided by BJ88?
First, you need to register as a BJ88 member. We do provide different kinds of welcome offers on Sports and Casinos for new members. You can login to your account, and check on the welcome offers available for you on the Promotions page. You can select one of your preferred welcome offers when...